Digital Transformation - ECOM, PIM, OMS, Middleware Implementation (Project Management, Project Governance, Business Analysis)

THE SERVICES

• Project Management expertise
• Click & Collect Order Management expertise
• Testing Management expertise

THE APPLICATIONS 

•  Big Commerce Enterprise SAAS Platform
•  Retail Directions RMS
•  Comestri - PIM
•  Comestri - OMS
•  Flow Middleware
 •  Emarsys

THE BUSINESS

For over 40 years, Pillow Talk has been bringing comfort to Australian homes. Proudly standing by their motto ‘we do what we do for the love of comfort’, the business has travelled the world to find the best materials and the latest techniques to ensure that satisfying feeling of comfort. Their belief is it’s comfort that binds us together.

The Objectives

it works were engaged to drive the implementation of a full omni-channel Click & Collect shopping experience, with a new website and order management system to be integrated with the Retail Management system and Point of Sale. The key objectives were to drive online sales growth and provide a class leading Click & Collect experience.

The expertise provided by it works:

it works was selected to lead the project with Project Management and Business Analysis services to 

• Manage the partners responsible for the design and build of a new website, integrating the Retail Management system with a new PIM and OMS with FLOW middleware 

• Manage the implementation of the new Click & Collect fulfilment method with changes to business processes at Head Office, warehouses and stores 

• Ensure these new technical platforms were set up to future proof Pillow Talk, by providing a more dynamic eco system allowing them to react more quickly to the ever changing retail landscape 

The Outcome

A successful launch of the new feature rich website on a SaaS platform with a PIM and order management system that greatly simplified the administration of products and order fulfilment. 

The project delivered: 

• A Click & Collect experience where stock availability in every store is visible 

• Instant Click & Collect order visibility in stores enabling store staff to pick orders in a timely manner 

• A seamless customer communication journey with timely automated notifications to advise when their order is ready for collection 

• Customer and order data synchronised across systems in real time